Terms & Conditions
Office Hours
Our offices are open from 9am to 6pm PST Monday through Friday. We are closed on weekends and national holidays.
Payment Terms
All online orders are prepaid. At IndiePrinting.com we accept all major credit cards. However, we cannot process your order unless payment is received — along with PayPal.
Over & Under Run Quantity
We do our best to deliver the quantity ordered plus extras. However, due to the nature of complex manufacturing in the printing business, IndiePrinting.com reserves the right to provide clients with 5% over or under the quantity of the actual order.
Quotation & Estimates
Quotes are not final prices and are based only on the information you provide. All price quotes are valid only within 30 business days of their originated date. Quoted prices do not include any shipping, handling, or sales taxes (if applicable). IndiePrinting.com reserves the right to change all prices without notice at any point in time.
Turnaround Period
At IndiePrinting.com, turnaround time refers to the number of business days that we are processing the client's orders inside of our facility. Each turnaround time will vary for each order since each printing product demands a different process. Turnaround time does not mean/include shipping time or delivery time, waiting-for-approval time, file-correction time, or any other time period that a client's job is being processed.
File Submission Requirements
In order to help us print your job in a proper manner as far as color, quality, and time, the client must be diligent to submit their file with IndiePrinting.com requirements — found in our FAQ section.
Color Proof & Color Matching
Our equipment is calibrated on a regular basis and we are capable of matching our own proofs. However, we do not guarantee to match the color of the artwork that is created on your monitor or your proofing equipment. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed.
Cut-off Time for Same Day
The deadline for submitting a same-day order is 3pm PST. All same-day orders must be print-ready and free of technical issues. It is your responsibility to check our FAQ page and understand the printing service before uploading your final print-ready files. Since same-day jobs are due that same day, all jobs will be processed and sent to production immediately. If an order is not to specifications or there are issues with the file, IndiePrinting.com has the right to reject the job and will not complete same-day.
Email Notifications
Client must use a valid email address that is not filtered, and update email settings to avoid our notifications being sent to a spam folder. Please contact us at (877) 705-7575 for any email notification issues.
Disclaimer for Errors
IndiePrinting.com is not responsible for errors in a final product caused by any of the following reasons:
- Spelling, phone numbers, punctuation, and grammatical errors
- Incorrect files uploaded
- Low resolution or low quality graphics and images
- Submitting files without bleed zone or safety zone
- File issues after client has approved PDF or hard-copy proofs
- Call-outs of wrong Pantone colors in file
- Not following proper instructions for Foil, Embossing, Spot UV files
- Transparency issues
- Overprint issues
- Artwork files not created following our specifications
- Errors in user-selected options such as size, quantity, paper, and finish
- Duplicate orders submitted by the user
- Incorrect file orientation
- Incorrect order specifications, including coating type, paper type, quantity, and size
- Incorrect or undeliverable shipping address
- Damage to products after delivery to user
Shipping & Delivery
Delivery time and charges are not included in our estimate/prices. IndiePrinting.com is not responsible for a 3rd party's delay or damages to the product during shipping. Any additional surcharges billed to IndiePrinting.com due to errors made by the client will be charged to the client's credit card on file or credit card used at the time of order. Surcharges include:
- Address correction
- Commercial/residential charges
- Rerouting a package
Order Cancellation
You may cancel your order before your order is in "production." If your order is still in the proofing stage then you can cancel at no additional charges. If production has begun, our CSR will inform you of any cancellation charges. You will not be refunded for design service or hard-copy proofs.
Right to Cancel Orders
We reserve the right to cancel orders and refund the client's payment if we realize that an order cannot be fulfilled due to short turnaround requests or extra requests by the client that may add up to the originally agreed prices for that particular product.
Return & Refund Policy
We pride ourselves on knowing that we do everything possible to give our clients the best possible printing experience. Please be advised that all orders are custom orders and there is no resell value for any returned jobs — therefore all sales are final. However, we want you to be 100% satisfied with your orders and we will issue a 100% refund or reprint if you are not satisfied for any reason. You should contact IndiePrinting.com within two business days after you receive your order to report any defects found in the ordered product.
Please be advised our 100% satisfaction policy has to have merit in order for the refund to take place. If there are any production-related defects on the job you have received, we would gladly assist you by reprinting or issuing a full refund. We are more than fair as we care for our clients but we do have to protect our brand from unreasonable demands and nonissues. Our representatives have the right to document your issue and take notes to determine and assess if there is an ongoing issue with a client asking for multiple refunds.
Mailing Services
IndiePrinting.com is responsible for collecting postage from you, scheduling your job to mail, and passing your mailing payment to U.S. Postal Service (USPS). Our responsibilities end when USPS accepts your mailing from us. We can provide a proof-of-mailing statement (3600 for first-class mail, 3602-R for standard class, and 3602-NP for Non-Profit mail) as USPS makes each available to us (typically within 24–48 hours of the order's drop date). Lost mail, non-delivered mail, and mail-transit time are the responsibilities of the USPS and we cannot be held liable for any of these issues. USPS will not give a refund on postage for non-delivered mail.
First Class Mail reaches its destination in 1–5 days (average); Standard Class and Non-Profit mail reach destinations in 7–10 days (average, though many mailings reach destinations much faster).
Mailing lists are kept confidential. They will not be sold or used for any purpose other than your mailing and will then be deleted.
We are not responsible for, nor do we guarantee, a response to your mailing.
If there is an issue with your order and we are found to be at fault, we will only accept liability up to the cost of goods and services provided. This does not include any postage cost. By using our services, you release us from liability for any loss of revenue, business, or implied damages.
Paper Stock
Due to the nature of paper stocks and how they are made, brightness, thickness, or finishes are not guaranteed to match in multiple versions and reorders. Returns or refunds will be solely up to the staff at IndiePrinting.com on discrepancies of this matter. This is not related to the nature of our skill as printer but entirely on the paper mill that manufactured the paper.
Sales Tax Policy
IndiePrinting.com charges sales tax on orders picked up from or shipped to an address within the state of California unless you are tax-exempt. If you are tax-exempt, you need to send or fax us your tax-exemption certificate. If, after the user has paid the invoice, it is determined that more tax is due, then the user must promptly remit the required taxes to the taxing authority or immediately reimburse the provider for any additional taxes paid.
Client-Supplied Shipping Information
IndiePrinting.com is not responsible for wrong shipping addresses or information that has been provided by the client. It is the client's responsibility to check the accuracy of shipping information.
Limited Liability
IndiePrinting.com, its employees, or agents are not liable for any particular, incidental, act of God, delays, or consequential damages whatsoever resulting from loss of data or profit — whether IndiePrinting.com was notified of these losses in advance.
Indemnity
Client agrees to defend, indemnify, and hold harmless IndiePrinting.com, its affiliates, employees, officers, and subsidiaries from all claims, damages, costs, and expenses, including reasonable attorneys' fees, arising from or related to client's use of the site. Client also certifies that he/she owns rights to or has a license to use the image(s) being reproduced as part of client's order.
Right to Subcontract
IndiePrinting.com reserves the right to subcontract whole or part of the orders received from its clients via online system or any other ordering methods.
Disclaimer of Warranties
All sales are final as-is. IndiePrinting.com does not provide any warranty or services for the product(s) manufactured or sold by IndiePrinting.com or affiliated companies.
Right to Refuse Service
IndiePrinting.com reserves the right to cancel or refuse service to any individual or companies with or without cause at any point in time. We reserve the right to charge the client for any services performed on the job up to the point of cancellation.
Last updated: 2026-04-21